I sent Kroger a friendly email last week. It was to suggest that it is very hard for customers to understnad their coupon policy if one is not written. This was their response:
Our coupon policy varies by division. The policy for stores in your area is as follows. Please note that this policy is our most current; however it is subject to change without notice.
The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.
o Manufacturer coupons of $0.60 or less will be doubled.
o Manufacturer coupons over $0.61 will be redeemed at face value.
o Up to eight (8) coupons will be doubled per identical or "like" item per shopping visit.
Ø Any additional manufacturer coupons for that "like" item will be redeemed at face value.
o This does not apply to "free", Kroger, Catalina, Retail Food Store coupons, electronic coupons on the Kroger Plus card or items prohibited by law.
o Competitor pharmacy coupons are accepted.
o LCM or competitor coupons may not be used in conjunction with our $4 Generic Program.
General Coupon Policy:
o Limit one (1) manufacturer coupon per item purchased.
o Limit one (1) store coupon per item purchased.
o One (1) manufacturer and one (1) store coupon can be used on the same item.
o Coupons cannot be used on "free" items.
o Expired coupons are not accepted.
o Amount refunded cannot exceed the cost of the item.
o Will accept all manufacturers' internet coupons up to $1.00
o All manufacturers' internet coupons up to 60 cents will be doubled
o Only on coupon can be redeemed on Identical or "like" items
* "Free" manufacturer's internet coupons are not accepted.
* Digital coupons can not be stacked with any other coupon, and will always be used first if loaded to the card.
I'm glad to have it in writing although "it can change at any time without notice." I think my frustration in couponing has been that some stores seem to think coupons are costing them something. Well they're not. Manufactor's coupons are repaid to the store. From working at 2 large chain retail stores I can tell you that the manufactor does not ask for receipts, transactions, or proof. Coupons are all stuffed into an envelope and sent to a processing center. Then the store is reimbursed based on the value of the coupons. So the stores should be doing everything in their power to entice you to come to their store and use coupons.
Hope this helps all you Kroger customers out there!